Shipping & Returns

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In-Store Pickup/Click and collect

In-store pickup/click and collect is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will advise you once your order is ready for pickup. 

If you need an item urgently, please reach out to us and confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Returns

If there’s a problem with a product that you purchased from us, please bring it back to us in store. We will refund the original purchase amount within 14 days of your purchase for items returned in new condition with tags or still in box. If it is defective we can handle a warranty replacement for you. Merchandise returned that appears used will be denied. If we shipped the product to you, you are responsible for the shipping back to us. We reserve the right to deny any returns that look to be used.

Labor fees, such as custom wheel builds or other services, are non-refundable.

Shipping Options

Shipping options currently unavailable.

Shipping Fees

Order Amount Standard Shipping In-Store Pickup
TBC TBC Free
TBC TBC Free

 

 

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Vernon | BC | Canada

4701 29th St, Vernon, BC V1T 5C1

(778) 943-1487 | info@satocabike.com

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